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Troubleshooting

General Tips

The following error messages are not generated by the SAP DB / Max DB Recovery Kit but may be encountered while using the recovery kit.

Error Message Solution
Unable to create pipe /usr/spool/sql/fifo/<db instance> The directory /usr/spool/sql must have proper permissions to allow access for system user that owns the database instance.
Open device space <dev> permission denied The device spaces on the backup and primary must have the same owner as well as the same user and group permissions.
Unable to set uid on startup

The setuid bit on <DependPath>/pgm/dbmsrv must be set and the owner of the file must be the SAP DB system user.
runtime environment error

There are several possible causes with different solutions:

  • The database instance parameter and configuration files do not exist. Create the database parameter files or copy the files from the template server.
  • The database has encountered a library problem. The server and software installation combination may require the use of the library libpthread-0.8.so. Consult the SAP DB documentation for instructions.
  • The database instance environment has been corrupted. The processes must be manually killed. Then attempt to restore the resource to the in-service state.
open Registry: Permission denied The directory /usr/spool/sql/ini should be owned by the system user and group that owns the SAP DB software. In addition, the user and group must also have read/write permissions on the directory.
ERR_USRREAD: could not read user data The config files from <IndepDataPath>/config/<db instance> do not exist on the server or do not have the correct permissions. Verify that the files exist with the correct permissions for the system user that owns the database instance.
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